Placing an Order
Once you place your order we will review your order before the next business day, ensuring accuracy and availability. Your credit card will not be charged until we have passed this Quality Control stage. We make every effort to process and ship within 72 hours.
We ship to U.S. states only. All shipments will go by UPS ground service so they are insured and traceable at no additional cost to you. We use Priority Mail for AK and HI. Please provide a street address for shipping, (AK and HI order can provide a PO Box address)
We will place your order on hold if any item on the order is temporarily out of stock, or if we have any problems at all with your payment. We will notify you as soon as possible if this situation arises. We will do our best to notify you if a supplier is backordered on an item on your order. Upon your approval, we may ship you the in stock items.
We do ask, if you receive an email from us about a problem with your order or an issue with your credit card, that you respond to us as quickly as possible. We like to resolve issues and get answers to our questions as quickly as possible, so we may get your order on its way to you. If you do not provide accurate contact information, and we do not hear back from you after 2 attempts, your order will be cancelled.
If you need to request a change to your order, please call us at our toll free number (877-457-1999) as quickly as possible or you can email us at orders@thevillagesheep.com. Have your order number and order date handy. We will make every effort to make the change, however, because we process orders as quickly as possible, we cannot guarantee that your change can be made.
Returns
Your complete satisfaction is important to us. We work hard to ensure we process your order accurately and expediently. On the rare occasion that we make a mistake, let us know and we will fix it to your satisfaction. Call us toll free at 877-457-1999 or you can email us at returns@thevillagesheep.com. Please see the reverse side of your invoice for instructions that must be followed when making a return. The Village Sheep will need to issue a RTV # (Return to Vendor Number) to you. We will not be able to receive nor process any returns without this number. If you have any questions regarding this procedure, please contact us at: returns@thevillagesheep.com
Every order arrives with an itemized packing slip/invoice. Unused yarn, in its original packaging and condition, can be returned within 45 days of purchase. We do not accept returns on patterns, needles or books unless they have been damaged in shipment. (Please include a description of the damage with your return.) We also do not accept returns on sale merchandise, unless damaged in shipment.
After you receive your RTV#, simply pack your return with a copy of the original sales receipt or packing slip properly filled out and ship to our address below. We prefer that you ship via UPS or FedEx and that the package be insured for the purchase price. Shipping costs for non-defective, non-damaged returned merchandise are your responsibility and are not covered by The Village Sheep.
The Village Sheep
2 Green Hill Road
P.O. Box 371
Washington Depot, CT 06794
Toll Free number: 877-457-1999
Email: returns@thevillagesheep.com
We Respect Your Privacy
We appreciate your business and value our customers above all else. We will respect your privacy and protect the security of your personal information. WE DO NOT SHARE THIS with third parties. We do not exchange, sell, or loan personal information, such as e-mail or standard mailing addresses, phone numbers, etc., to any other company or organization under any circumstances. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all Private Information.
If you have any questions or feedback regarding our privacy policy, please contact us:
The Village Sheep
2 Green Hill Road
P.O. Box 371
Washington Depot, CT 06794
Local number: 860-868-9276
Toll Free number: 877-457-1999
Email: questions@thevillagesheep.com
Personally Identifiable Information (PII)
We collect personally identifiable information (PII) that may include name, address, telephone number, email address, and credit card information. We maintain the data that you provide us, along with a record of your purchases, in a secure database. WE DO NOT SHARE THIS PRIVATE INFORMATION with third parties. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all private information. Transactions that require some or all of this information include:
- Placing an order on thevillagesheep.com
- Providing your email to receive special offers and information
Non-Identifiable Information (Cookies)
We may set and access cookies on your computer. A cookie is a small amount of data that we send to your browser from our web server, and store on your computer's hard drive. We use cookies to track usage on our website. We gather this information on an anonymous basis, and analyze it at an aggregate level only. This allows us to identify opportunities to improve the usability of our site and better meet your online shopping needs. We also use temporary session cookies to track your progress through the purchase process. This allows us to keep track of items in your shopping cart. These session cookies only exist for the duration of your browser session. If you set your browser to refuse cookies, please call us tool free at 877-457-1999 to place your order over the phone. Specifically, the data we collect allows us to:
- Process and track your order, provide you with order status
- Identify your preferences, customize communications and offers
- Improve your online shopping experience, improve our customer service
Security
thevillagesheep.com uses 128-bit encryption to create a safe online shopping environment. We protect the security of your credit card information and other critical information by using Secure Sockets Layer (SSL) technology. SSL encrypts your data to prevent its decoding by anyone except The Village Sheep. We do not share this private information other than our credit card processing partner. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all Private Information.
Third Party Links
From time to time, thevillagesheep.com may contain links to other relevant websites. Please be advised that this privacy does not pertain to any website other than thevillagesheep.com. If you have any questions regarding a particular website, please review that site’s privacy policy.
We Welcome Your Feedback
We are always looking for ways to improve our service and enhance your experience. If you have any suggestions for improving our privacy policy, we invite you to email us at questions@thevillagesheep.com. Because we actively solicit feedback from our customers, we may occasionally make modifications to our privacy policy. We will post these changes to our website promptly, and encourage you to review our privacy policy periodically.
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